Reviews

Review:
Excellent, really liked the possibility of late-check-out as well, very nice!
Answer:
Dear Guest, thank you for your review and positive feedback about your stay at our hotel. We are very pleased that you were satisfied with your stay with us and that the possibility of late check-out contributed to your satisfaction. We hope that you enjoyed all of our amenities during your stay and that we were able to meet your expectations. We are committed to providing our guests with a memorable experience and we are glad to hear that we contributed to that. Thank you again for your review and we hope to welcome you back soon. Best regards Jan Gaertner Hoteldirektor

Review:
General very good. We loved the one lady in the restaurant/bar (she was 52 as well), she and the Dutch receptionist are both outstanding! Points for improvement: - receptionist 1 was unable to confirm our transfer to Wörgl initially and did not ask our roomnumber and was pushing back to take the train. Later on it was no problem. - The bartender had two tables to attend to and was not giving us any attention. He was busy and had his full attention on a colleague he was flirting with. When we asked for the bill we saw double the price for the Armagnac. He said he had given us a double shot and claimed that we drank it. Unacceptable to serve and charge a double shot without checking beforehand. Rude to claim that have to pay because we drank it. Luckily we this was our last night because I never want to experience that again. - The food in the restaurant was not always fit for pre-preparation. Salmon was overcooked, there was a wrap with filling that had filled up with moist from the filling and in general all the cold courses where way to cold. - Some of staff in the restaurant are really good. They take orders, but the runners do not know what is on the plait. When we asked what the antipasti consisted of, when it was served, the answer was…. eh antipasti… - We would have loved a water refreshment each day - one bottle for four nights did not meet our requirements. Being so close to the restaurant, made up for not having coffee or tea in the room. We just went to get it in the morning. Again in general very good stay, but when improved, our stay would have been excellent.
Answer:
Dear Guest, Thank you for your feedback and we are very pleased to hear that you had a very good stay with us and were particularly impressed by the outstanding work of our restaurant/bar staff and the Dutch receptionist. We take your constructive criticism seriously and regret that we could not meet your expectations in some areas. We apologize that there were difficulties with your transfer request and that the bartender did not fulfill your order to your full satisfaction. We will train our staff to be more attentive and professional to avoid such situations in the future. We also note your comments about the food and will strive to improve the quality and presentation. We will also consider your suggestion regarding the daily water bottles. We appreciate your feedback and hope you will visit us again soon so we can show you that we have improved. Many greetings from the sports resort "Das Hohe Salve". Jan Gaertner Hotel Director

Review:
Hotel in general is very good and with good location. Booking and arrangements to change our booking worked very well (our child couldn't come with us). Your promise of 10% discount for those who arrive by train didn't work and your reception staff told us unclear explanations. You can't change the rules during the game, please do that if the game is over. And you accepted the discount for one of our families (there were 3 families of us) and not for remaining ones. This was disappointment.
Answer:
Dear Guest, thank you for your review. We are very pleased that you had a pleasant stay in the Hohe Salve Sportresort. I am very sorry that there was some confusion with the booking. The rail discount isn't valid on already reduced prices or packages and only if the complete journey was done by train. Sporty greetings from Hopfgarten Rafael Astner - Assistant Front Office Manager

Review:
Lage Ambiente Wellness Service top
Answer:
Lieber Gast, wir freuen uns zu lesen, dass wir Sie begeistern konnten. Vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns auf Ihren nächsten Besuch bei uns im Das Hohe Salve Sportresort. Liebe Grüße Rafael Astner - Assistant Front Office Manager

Review:
Almost everything was great but the restaurant was not top standard. There was a bit of ambiguity about the serving in the evening. We were a larger group and we got different information depending on who you asked. We also thought it was ridiculous to charge 6 euros for a bottle of tap water. It should be included when you stay at the hotel.
Answer:
Dear Guest, Thank you for your review. We apologise for the confusion regarding evening serving and admit that it should have been clearer. We strive to provide you with the best experience possible and your feedback is very important to us. Thank you for bringing this to our attention. Best regards from the "Das Hohe Salve" sports resort Jan Gaertner Hotel Director