Reviews
Guest comments & opinions
Guest feedback
Helping us improve
Family holiday at its best!
We really appreciate your feedback as it helps us to continue to improve our exceptional service. We prefer if you submit your feedback directly to us at the hotel, because this will give us an opportunity to thank you personally, or if there is a problem, to react immediately and find a way together. Naturally, we also appreciate other online feedback, because this also contributes to improving the guest experience. And that is our goal.
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5.0
/5
total
Thomas Hafner
,
02. June 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Review:
A very good hotel that provides a quality experience at a reasonable price. Very friendly very clean.
A very good hotel that provides a quality experience at a reasonable price. Very friendly very clean.
4.9
/5
total
Marek
,
31. May 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
Quality of breakfast and variety of meal could be better. Please consider adding more farmer/organic/local food during the breakfast. Freshly prepared pancakes/crepes would be better than the ones you offer at the moment. When it comes to dinner, I would focus on main courses - quite a significant difference between what is available every night. Some options are tasteful and nicely served. Some are missing the 4 star superior hotel glance and food plating. Overall, the hotel services are at very good level, welness area and e-bikes from the nearby Intersport are also great.
Answer:
Dear guest, thank you very much for your detailed and helpful feedback! We’re glad to hear that you enjoyed the overall service, our wellness area, and the e-bike experience with our nearby partner Intersport – that’s great to hear. Regarding breakfast: we truly appreciate your suggestions. We actually place a strong focus on organic and locally sourced products, especially at breakfast. Many of our items come from nearby farms and regional partners – and just to clarify, our pancakes are freshly prepared in-house every morning. Still, we’re always happy to take suggestions for further improvement on board. As for dinner, thank you for your honest comments. We’re sorry to hear that not all dishes met your expectations. We’re constantly working with our kitchen team to ensure quality, consistency, and presentation reflect the standards of a 4-star superior hotel – and feedback like yours helps us get closer to that goal. We’d love to welcome you again and hopefully impress you even more next time. Warm regards Jasmin Achorner Direktionsassistentin
Quality of breakfast and variety of meal could be better. Please consider adding more farmer/organic/local food during the breakfast. Freshly prepared pancakes/crepes would be better than the ones you offer at the moment. When it comes to dinner, I would focus on main courses - quite a significant difference between what is available every night. Some options are tasteful and nicely served. Some are missing the 4 star superior hotel glance and food plating. Overall, the hotel services are at very good level, welness area and e-bikes from the nearby Intersport are also great.
Answer:
Dear guest, thank you very much for your detailed and helpful feedback! We’re glad to hear that you enjoyed the overall service, our wellness area, and the e-bike experience with our nearby partner Intersport – that’s great to hear. Regarding breakfast: we truly appreciate your suggestions. We actually place a strong focus on organic and locally sourced products, especially at breakfast. Many of our items come from nearby farms and regional partners – and just to clarify, our pancakes are freshly prepared in-house every morning. Still, we’re always happy to take suggestions for further improvement on board. As for dinner, thank you for your honest comments. We’re sorry to hear that not all dishes met your expectations. We’re constantly working with our kitchen team to ensure quality, consistency, and presentation reflect the standards of a 4-star superior hotel – and feedback like yours helps us get closer to that goal. We’d love to welcome you again and hopefully impress you even more next time. Warm regards Jasmin Achorner Direktionsassistentin
4.5
/5
total
Unknown
,
28. May 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
There was no minibar or fridge in the room. Also no ironing board and iron.
Answer:
Dear guest, Thanks a lot for your feedback! There is no minibar in our rooms, but you're very welcome to use our Maxibar with chilled drinks, located in the stairwell – it's available to all our guests. For safety reasons, we don't provide irons or ironing boards in the rooms. However, we do offer a professional laundry and ironing service in-house. Just let us know next time, and we'll be happy to help. We hope you still had a pleasant stay with us and would love to welcome you again soon. Warm Regards Jasmin Achorner Direktionsassistentin
There was no minibar or fridge in the room. Also no ironing board and iron.
Answer:
Dear guest, Thanks a lot for your feedback! There is no minibar in our rooms, but you're very welcome to use our Maxibar with chilled drinks, located in the stairwell – it's available to all our guests. For safety reasons, we don't provide irons or ironing boards in the rooms. However, we do offer a professional laundry and ironing service in-house. Just let us know next time, and we'll be happy to help. We hope you still had a pleasant stay with us and would love to welcome you again soon. Warm Regards Jasmin Achorner Direktionsassistentin
4.7
/5
total
TomB
,
22. May 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Review:
Nice ressort. All good.
Answer:
Dear guest, Thank you so much for your kind review! We’re really happy to hear that you enjoyed your stay and that everything was to your liking. We’d love to welcome you back again soon! Warm regards Jasmin Achorner Assistant of the hotel manager
Nice ressort. All good.
Answer:
Dear guest, Thank you so much for your kind review! We’re really happy to hear that you enjoyed your stay and that everything was to your liking. We’d love to welcome you back again soon! Warm regards Jasmin Achorner Assistant of the hotel manager
4.6
/5
total
Unknown
,
21. May 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
Location is beautiful.
Answer:
Dear Guest, thanks for your feedback. We are very pleased that you enjoyed your stay with us! See you soon and sporty greetings Rafael Astner - Guest Relation Manager
Location is beautiful.
Answer:
Dear Guest, thanks for your feedback. We are very pleased that you enjoyed your stay with us! See you soon and sporty greetings Rafael Astner - Guest Relation Manager