Reviews

Review:
I would especially like to highlight Daniel, the masseur. Very good massage and a very pleasant and nice person. Big compliments to him!

Review:
Excellent :)
Answer:
Dear guest, thank you very much indeed for your nice review! warm regards Hauke Frontoffice Manager

Review:
The location is great , close to the ski lift. Beautiful wellness area where bathing suits are prohibited which is normal. However, Thursday there was a group walking around in swimwear, which meant we could no longer use the steam bath because everyone was in it in swimwear. There were also people in swimwear on other days, but less. The check-in took a very long time, there was only one person at the reception. The breakfast was nearly perfect, the dinner was much less. Leftovers from the days before always came back at the salad buffet and dessert. Very poor dinner at all. Sometimes everything buffet , sometimes soup and main course served at the table. The waiter poured our wine the first evenings, the other evenings we had to serve it ourselves. The tables were not always clean. In our room, there were still clothes from previous guests in the closet. We put them with the towels on the floor the next day. I especially missed the delicious food after a day of skiing. tip : place a mat behind the door where people enter the hotel after having put off their ski boots.
Answer:
Dear Guest, Thank you very much for taking the time to give us detailed feedback about your stay. We are pleased that you praised our resort's location right next to the ski lift and our wellness area, and that breakfast was almost perfect for you. However, we are very sorry that you were not satisfied with some aspects of your stay and that your expectations – particularly regarding dinner, cleanliness, and service – were not met. We take your comments about the behavior in the wellness area, the inconsistency in enforcing the swimwear policy, and the situation at check-in and with housekeeping very seriously. Cleanliness is of utmost importance to us, which is why we sincerely apologize that clothing from previous guests was left in the closet. The changes in service at dinner, as well as the cleanliness and preparation of the tables during meals, did not meet our standards, nor did the selection and presentation of the buffet. We are very sorry that you felt the service was lacking. We appreciate your suggestion regarding a floor mat at the hotel entrance to further enhance comfort after a day on the slopes. Thank you for your candid comments, as honest feedback is essential for us to improve our offerings and services. We hope you will give us another opportunity to impress you with our hotel in the future. Sincerely, Hauke Front Office Manager

Review:
The hotel location was excellent, right by the ski gondola. The first room allocated had no view at all (faced a wall) was small and a strange layout. We didn't like it and had paid for a superior room. The reception said they allocate these rooms to tour operators. We asked to move and they did move us to a new room which was great and facing a nice view of the town/mountain, larger and better layout. Why they did not do this first time I don't know. Caused hassle for us to unpack and move and a disappointing start to the trip. We liked dinner, (half board) the food was good, the staff were friendly. Breakfast was amazing. Barbara was excellent and Christian on the bar great and knew his wine very well to make nice recommendations. The spa was nice, clean, easy to use and relaxing, which we used daily after skiing. Overall we had an excellent break.
Answer:
Dear Simon Hagger, Thank you so much for taking the time to tell us so much about your stay. We are delighted that you praised the excellent location of our hotel, the cleanliness, our culinary offerings, and the friendliness of our team. It is especially nice to read that the spa area provided you with relaxation after your days on the slopes and that you were able to enjoy a truly restful break. We are all the more sorry that the start of your stay, with the initial room assignment, did not meet your expectations. We understand that the move caused additional work and apologize for any disappointment this may have caused. We are committed to avoiding such situations in the future. We are all the more grateful that, despite the bumpy start, you had a wonderful time with us and especially appreciated the new room, the meals, and the personalized service. We would be very happy to welcome you back to again. We are very pleased that you were able to enjoy your stay with us despite the somewhat bumpy start. With sporty regards, Hauke Front Office Manager

Review:
Gut war das Sportangebot.
Answer:
Lieber Gast, herzlichen Dank für Ihre Bewertung und die zahlreichen positiven Rückmeldungen zu Ihrem Aufenthalt. Es freut uns zu sehen, dass Ihnen insbesondere unser Sportangebot sowie der Fitnessbereich zugesagt haben. Ebenso schätzen wir Ihr Lob zu unserem Zimmerkomfort, der Lage und der Sauberkeit des Resorts. Auch Ihre Hinweise zur Gastronomie nehmen wir aufmerksam auf, denn uns liegt viel daran, unseren Gästen in allen Bereichen ein stimmiges Erlebnis zu bieten. Danke, dass Sie sich die Zeit für ein ausführliches Feedback genommen haben. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit sportlichen Grüßen, Hauke Front Office Manager