Reviews
Guest comments & opinions
Guest feedback
Helping us improve
Family holiday at its best!
We really appreciate your feedback as it helps us to continue to improve our exceptional service. We prefer if you submit your feedback directly to us at the hotel, because this will give us an opportunity to thank you personally, or if there is a problem, to react immediately and find a way together. Naturally, we also appreciate other online feedback, because this also contributes to improving the guest experience. And that is our goal.
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4.1
/5
total
Unknown
,
11. April 2024
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Fitness / Sport
Wellness / Spa
Review:
n/a n/a n/a
n/a n/a n/a
4.6
/5
total
Neil Ross
,
09. March 2024
Location
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Fitness / Sport
Wellness / Spa
Review:
Great location and just a shame snow was limited lower down
Great location and just a shame snow was limited lower down
3.5
/5
total
Vlad
,
09. March 2024
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
Busy hotel right next to main ski gondola and apreski bar. Impressive large pool, could see new tiling.
Busy hotel right next to main ski gondola and apreski bar. Impressive large pool, could see new tiling.
4.2
/5
total
Unknown
,
03. March 2024
Location
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Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
Great hotel and staff and instalations but the food was terrible! Poor selection, mediocre buffet and taste and quality of food very dissapointing.
Great hotel and staff and instalations but the food was terrible! Poor selection, mediocre buffet and taste and quality of food very dissapointing.
4.7
/5
total
Unknown
,
26. February 2024
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
The stay was good, but there is an important issue you must consider. We left the baggage in the reception on our departure day and it was out of control, we get our belongings in a van of someone else and we were near to miss our baggage. We were lucky we pass through the reception in that moment and we didn't see the suitcase and asking we found the switcase in a van trunk ready for departure with another guests. It's a very important mistake, if that van was departed without our fixing error, nobody could say nothing about our baggage in reception because nobody has any control of it and we could lose our flight back home tring to find our baggage. Please, be aware that important mistake and think in a solution. That issue can spoil a great stay.
The stay was good, but there is an important issue you must consider. We left the baggage in the reception on our departure day and it was out of control, we get our belongings in a van of someone else and we were near to miss our baggage. We were lucky we pass through the reception in that moment and we didn't see the suitcase and asking we found the switcase in a van trunk ready for departure with another guests. It's a very important mistake, if that van was departed without our fixing error, nobody could say nothing about our baggage in reception because nobody has any control of it and we could lose our flight back home tring to find our baggage. Please, be aware that important mistake and think in a solution. That issue can spoil a great stay.
