Reviews
Guest comments & opinions
Guest feedback
Helping us improve
Family holiday at its best!
We really appreciate your feedback as it helps us to continue to improve our exceptional service. We prefer if you submit your feedback directly to us at the hotel, because this will give us an opportunity to thank you personally, or if there is a problem, to react immediately and find a way together. Naturally, we also appreciate other online feedback, because this also contributes to improving the guest experience. And that is our goal.
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4.5
/5
total
Unknown
,
28. May 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
There was no minibar or fridge in the room. Also no ironing board and iron.
Answer:
Dear guest, Thanks a lot for your feedback! There is no minibar in our rooms, but you're very welcome to use our Maxibar with chilled drinks, located in the stairwell – it's available to all our guests. For safety reasons, we don't provide irons or ironing boards in the rooms. However, we do offer a professional laundry and ironing service in-house. Just let us know next time, and we'll be happy to help. We hope you still had a pleasant stay with us and would love to welcome you again soon. Warm Regards Jasmin Achorner Direktionsassistentin
There was no minibar or fridge in the room. Also no ironing board and iron.
Answer:
Dear guest, Thanks a lot for your feedback! There is no minibar in our rooms, but you're very welcome to use our Maxibar with chilled drinks, located in the stairwell – it's available to all our guests. For safety reasons, we don't provide irons or ironing boards in the rooms. However, we do offer a professional laundry and ironing service in-house. Just let us know next time, and we'll be happy to help. We hope you still had a pleasant stay with us and would love to welcome you again soon. Warm Regards Jasmin Achorner Direktionsassistentin
4.7
/5
total
TomB
,
22. May 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Review:
Nice ressort. All good.
Answer:
Dear guest, Thank you so much for your kind review! We’re really happy to hear that you enjoyed your stay and that everything was to your liking. We’d love to welcome you back again soon! Warm regards Jasmin Achorner Assistant of the hotel manager
Nice ressort. All good.
Answer:
Dear guest, Thank you so much for your kind review! We’re really happy to hear that you enjoyed your stay and that everything was to your liking. We’d love to welcome you back again soon! Warm regards Jasmin Achorner Assistant of the hotel manager
4.6
/5
total
Unknown
,
21. May 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
Location is beautiful.
Answer:
Dear Guest, thanks for your feedback. We are very pleased that you enjoyed your stay with us! See you soon and sporty greetings Rafael Astner - Guest Relation Manager
Location is beautiful.
Answer:
Dear Guest, thanks for your feedback. We are very pleased that you enjoyed your stay with us! See you soon and sporty greetings Rafael Astner - Guest Relation Manager
4.6
/5
total
Unknown
,
21. May 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
It was cool.
Answer:
Lieber Gast, vielen Dank für das tolle Feedback! Schön, dass es Ihnen so gut bei uns gefallen hat und Sie einen angenehmen Aufenthalt verbracht haben. Bis bald und sportliche Grüße aus Hopfgarten Rafael Astner - Guest Relation Manager
It was cool.
Answer:
Lieber Gast, vielen Dank für das tolle Feedback! Schön, dass es Ihnen so gut bei uns gefallen hat und Sie einen angenehmen Aufenthalt verbracht haben. Bis bald und sportliche Grüße aus Hopfgarten Rafael Astner - Guest Relation Manager
4.8
/5
total
Unknown
,
21. May 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Review:
Was a good meeting location, didn't have time to look at anything but restaurant and room though.
Answer:
Dear Guest, thank you very much for your great feedback. We are very happy to hear, that you enjoyed our meeting facilities. We would be very pleased to convince you with the remaining amenities as well. Sporty greetings Rafael Astner - Guest Relation Manager
Was a good meeting location, didn't have time to look at anything but restaurant and room though.
Answer:
Dear Guest, thank you very much for your great feedback. We are very happy to hear, that you enjoyed our meeting facilities. We would be very pleased to convince you with the remaining amenities as well. Sporty greetings Rafael Astner - Guest Relation Manager
